Assistant Manager, Central Registry (Internal Applicants Only) 

Position Summary

The Central Registry is the centralized point of coordinated access for referrals to several regional support services operating in the Mississauga Halton Local Health Integration Network (MH LHIN) area. The Central Registry works on behalf of program service providers to process referrals and maintain a centralized waitlist for program services. The Central Registry operates from 8am-8pm 7 days per week including weekends and holidays. Nucleus Independent Living houses and manages the Central Registry on behalf of several health service providers across the MH LHIN.

Under the general supervision of the Manager, Central Registry and Supportive Housing, the Assistant Manager, Central Registry is responsible for the day-to-day operational management of all activities for the Central Registry department.


General activities and functions include, but are not limited to:

  • Managing the day-to-day activities of the Central Registry department to ensure
  • o Policies and procedures are being followed
  • o Organizational and departmental goals/objectives are met
    o Services are provided efficiently and effectively within the departmental budget
    o Compliance with all health and safety protocols
  • Providing leadership, guidance and supervision to Central Registry employees, including providing formal and informal feedback; developing schedules and managing time off requests
  • Assisting Manager with developing and implementing procedures and/or processes to facilitate the efficient and effective operations of the Central Registry department
  • Ensuring the appropriate use of system healthcare resources through allocation of services based on established criteria and standards
  • Ensure sensitive materials are kept confidential in accordance with Organizational policies, procedures and legislation and addressed in the appropriate manner
  • Oversee the intake of new referrals and facilitate assessments based on program requirements
  • Coordinating and managing workflow in accordance with stakeholder and organizational needs as well as departmental budget
  • Support implementation and maintenance of systems, processes and records that provide for the proper evaluation, control and       documentation of employee, stakeholder and department activities (i.e. file maintenance; supporting documentation; notes;               presentations; etc.)
  • Preparing required/requested internal reports on a regular and ad hoc basis
  • Timely processing of bi-weekly payroll submissions for manager approval
  • Other duties as assigned

Skills and Qualifications

  • Post-secondary education in relevant health or social service field; specialty in gerontology an asset
  • Significant previous experience working with seniors populations coupled with solid knowledge of available local resources and services
  • Minimum of 2 – 3 years’ supervisory experience, including staff scheduling
  • Detailed knowledge and experience working with the RAI suite of assessment tools
  • Proven interpersonal skills and emotional intelligence appropriate to build positive rapport with internal and external stakeholders
  • Demonstrated ability to plan, organize and effectively manage a large volume of work with a high degree of accuracy and attention to detail
  • Strong strategic and critical thinking skills required
  • Ability to multi-task, meet deadlines and work well under pressure in an evolving and fluid environment
  • Passionate about delivering excellent customer service and supporting direct reports to excel
  • Excellent communication skills (verbal, written, listening, comprehension) and presentation skills; bilingual
    (French) is an asset
  • Demonstrated competency with MS Office products and database management required
  • Ability and willingness to commit to “on-call” responsibilities and to be responsive to calls when off-site

Additional Requirements

  • Flexibility required to work a rotation of shifts including evenings, weekends and holidays as well as commit to “on call” rotation
  • Valid Ontario Driver’s license and a reliable insured vehicle is required. The position requires regular travel throughout the MH LHIN region (Oakville, Mississauga and South Etobicoke)
  • Offer of employment conditional upon receipt of satisfactory Criminal Reference Check, including Vulnerable Sector Screening.

Interested applicants are asked to submit a Resume and Cover Letter, stating salary expectations to:

Posting Date: August 7, 2020

Closing Date: August 14, 2020


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