Central Registry Care Coordinator (Multiple Positions)
Nucleus Independent Living provides person-centered services to support frail seniors and adults with physical disabilities living at home in the community. Known for our innovation and service philosophy, our employees bring our values to life through a passion for quality service delivery. We are committed to creating an environment where you feel valued for the work you do, you are able to hone your skills and you have an opportunity to make a difference.
Under the general supervision of the department Manager, the Central Registry Care Coordinator is responsible for performing general care coordination functions.
Care coordination responsibilities include processing referrals, including conducting assessments and determining eligibility for specific regional programs; and for advising or linking applicants to appropriate services as required. The Care Coordinator works collaboratively with internal and external partners and uses their strong communication, assessment and negotiation skills paired with a client-centered and solutions-focused approach to execute their responsibilities to ensure the timely placement of appropriate eligible referrals to department programs or to link the applicant appropriately to services that best suit their needs.
Skills and Qualifications
• Post-secondary education in relevant health or social service field
• Minimum 3 years’ experience conducting formalized assessments (preferably inter-RAI tools)
• Experience working with seniors’ population and strong working knowledge of SDL program or ALS-HRS policy
• Must have an understanding of PSW scope of work
• Extensive knowledge of local services and resources
• Proven interpersonal skills and emotional intelligence appropriate to build positive rapport with various parties and to professionally represent all service providers
• Strong analytical skills, critical thinking and attention to detail
• Demonstrated customer service approach and a solutions-based approach to problem-solving
• Excellent communication skills (verbal, written, listening, comprehension)
• Ability to meet multiple priorities, in a dynamic environment, in a timely and efficient manner
• Written and verbal fluency in English is required. Bilingual (French) is a strong asset.
• Permanent and Temporary (to March 31, 2020) full-time positions available
• Flexibility required to work a rotation of shifts including holidays and weekends
• Valid Ontario Driver’s license and a reliable insured vehicle.