Meals Advisor (Permanent full Time)
The Central Registry is the centralized point of coordinated access for referrals to several regional support services operating in the Mississauga Halton Local Health Integration Network (MH LHIN) area. The Central Registry works on behalf of program service providers to process referrals and maintain a centralized waitlist for program services. The Central Registry operates from 8am-8pm 7 days per week including weekends and holidays. Nucleus Independent Living houses and manages the Central Registry on behalf of several health service providers across the MH LHIN.
Under the general supervision of the Assistant Manager, the Meals Advisor is responsible for performing general care coordination functions and acting as the department’s Meals service subject matter expert.
Care coordination responsibilities include processing referrals, including conducting assessments and determining eligibility for specific regional programs; and for advising or linking applicants to appropriate services as required. Additionally, the Meals Advisor acts as the primary point of contact with Meals service providers to facilitate timely processing of referrals and acts as the department’s Meals subject matter expert to ensure relevant information and materials are current and available so the department’s Care Coordination team have the information and resources necessary to effectively support Meals referrals. The Meals Advisor is also responsible to support the regional steering committee and to track, analyze and report on key Meals program metrics.
Skills and Qualifications
• Post-secondary education in relevant health or social service field
• Minimum 3 years’ experience conducting formalized assessments (preferably interRAI tools)
• Awareness of food insecurity and its impact on health; as well as the Provincial Food Security Strategy
• Extensive knowledge of local services and resources
• Experience coordinating and supporting Committees (minutes, agendas, presentations, logistics etc.)
• Proven interpersonal skills and emotional intelligence appropriate to build positive rapport with various parties and to professionally represent all service providers
• Strong analytical skills, critical thinking and attention to detail
• Demonstrated customer service approach and a solutions-based approach to problem-solving
• Excellent communication skills (verbal, written, listening, comprehension)
• Proficient use of computer technologies and software applications (Excel, Powerpoint, GoldCare preferred)
• Ability to meet multiple priorities, in a dynamic environment, in a timely and efficient manner
• Bi-lingual (English and French), both verbal and written is preferred.
• Flexibility required to work a rotation of shifts including holidays and weekends.
• Valid Ontario Driver’s license and a reliable insured vehicle.