COVID-19 (Novel Coronavirus)

COVID-19 (Novel Coronavirus)

Updated April 03, 2020 at 4:30pm

Nucleus Independent Living is working with our healthcare system partners to ensure we are responsibly protecting the health of our consumers and staff members as well as taking measures to prevent/reduce the spread of COVID-19 in our community.

Daily Screening

If you are a Consumer of Nucleus, our staff are contacting you every day before every visit (or series of visits) to screen you and your household for Covid-19 exposure or symptoms as per current guidelines so that we can continue to provide services safely.
All Nucleus employees are proactively self-screening every day before reporting to work and visiting consumers.
All visitors to Nucleus locations must be pre-screened before arriving at Nucleus.
Please contact Telehealth (1-866-797-0000) or your local public health authority if you believe you have been exposed to COVID-19:

Halton Region Public Health 905-825-6000 or 1-866-442-5866
Peel Public Health (Mississauga) 905-799–7700
Toronto Public Health (Toronto) 416 338-7600

Impact on Services

PSW services for our Supports for Daily Living, Attendant Outreach and Supportive Housing programs are operating with added screening and infection prevention precautions as required. We are working with each consumer to ensure they receive essential services during the crisis period.

We will continue to provide services however, it is possible that our staff will be impacted by COVID-19. For this reason, we want to advise you that a service disruption could occur if we do not have the required staff to provide all services. If services are disrupted, you will be notified and we will need to prioritize essential services to ensure consumer safety. If you have a back-up plan, we would ask that you be ready to activate it. If a disruption in services occur as a result of the changing situation, Nucleus will notify each consumer of these changes.

During the COVID-19 Pandemic

Nucleus is as prepared as possible for the spread of COVID-19. The following measures are in place:
Daily proactive screening of all consumers and visitors to Nucleus office as well as daily self-screening for all Nucleus staff.
Cancelling meetings greater than 5 people and instituting virtual meetings where possible. Where possible, staff who do not provide direct consumer services have been supported to work from home.
Reinforcing Government of Canada mandatory quarantine for staff members and consumers returning from international travel
Reinforcing self-isolation as recommended by Public Health
Reinforcing the importance of physical distancing for all consumers and staff
Continuing our excellent infection prevention and control measures.
Ensuring staff are informed and have access to appropriate personal protective equipment (PPE).
Monitoring the situation daily.


There are simple – but very effective things you can do to help protect yourself and others from COVID-19:

• Wash your hands!
• Don’t touch your face.
• Stay home unless going out is essential
• Avoid physical contact unless it is essential; maintain a distance of 2 metres or 6 feet from others
• Regularly clean high touch surfaces such as door handles, phones, remotes
• Make sure to strictly follow instructions if you or a family members has been told to self-isolate at home including not leaving the house
• Stay home if you are sick
• Stay connected with family and friends by phone or social media

Public Health

Please visit your public health website for updates on the COVID-19 situation (links below open in a new window)

Halton Region Public Health

Peel Region Public Health

Toronto Public Health

Latest Information

For the latest information on COVID-19, please visit the Government of Canada’s COVID-19 website  (link opens in a new window). This site contains information on:

Prevention and risks

Symptoms and treatment

Travel advice

Memos to Consumers

Feb 12, 2020 – Consumer Memo #1 Re: COVID-19

Mar 13, 2020 – Consumer Memo #2 Re: COVID-19 

Ministry of Health COVID-19 Information Sheet

March 25, 2020 – Consumer Memo #3 Re: COVID-19

May 27, 2020 – Consumer Memo #4 Re: COVID-19


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