COVID-19 (Novel Coronavirus)

COVID-19 (Novel Coronavirus)

Updated December 22, 2020 at 4:30pm

Nucleus Independent Living is working with our healthcare system partners to ensure we are responsibly protecting the health of our consumers and staff members as well as taking measures to prevent/reduce the spread of COVID-19 in our community.  As we move into a provincial-wide 28-day lockdown on December 26, 2020 (for southern Ontario), we are re-evaluating essential visits and tasks in order to limit face-to-face contact and adhere to doing our part to limit the spread of COVID-19.  If there are any changes to your services, you will receive a phone call.

Daily Screening

Our staff conduct COVID-19 screenings every day and before every visit to screen you and your household for Covid-19 exposure or symptoms as per current guidelines so that we can continue to provide services safely.All Nucleus employees are proactively self-screening every day before reporting to work and visiting consumers.

All visitors to Nucleus locations must be pre-screened before arriving at Nucleus.

Please contact Telehealth (1-866-797-0000) or your local public health authority if you believe you have been exposed to COVID-19:

Halton Region Public Health 905-825-6000 or 1-866-442-5866

Peel Public Health (Mississauga) 905-799–7700

Toronto Public Health (Toronto) 416 338-7600

Impact on Services

Personal Support Workers (PSW) services for our Supports for Daily Living, Attendant Outreach and Supportive Housing programs are operating with added screening and infection prevention precautions as required. We are working with each consumer to ensure they receive essential services during the lockdown period.

We will continue to provide services however, it is possible that our staff will be impacted by COVID-19. For this reason, we want to advise you that a service disruption may occur if we do not have the required staff to provide all services. If services are disrupted, you will be notified and we will need to prioritize essential services to ensure consumer safety. If you have a back-up plan, we would ask that you be ready to activate it. If a disruption in services occur as a result of the changing situation, Nucleus will notify each consumer of these changes.

Consumers’ and Visitors’ Guidelines in the Home

Ministry of Health and Public Health guidelines have recommended that consumers, or others present in the home at the time of service delivery, be encouraged to wear a face-covering during service delivery.  Limitations for those who cannot wear a face covering will be noted in your service plan with Nucleus.

How Nucleus is Committed to Safe Operations:

Nucleus is as prepared as possible for the spread of COVID-19. The following measures are in place:

  • Daily proactive screening of all consumers and visitors to Nucleus office as well as daily self-screening for all Nucleus staff
  • Eliminated meetings greater than 5 people and instituting virtual meetings where possible. Where possible, staff who do not provide direct consumer services have been supported to work from home
  • Reinforcing Government of Canada mandatory quarantine for staff members and consumers returning from international travel
  • Reinforcing self-isolation, as recommended by Public Health
  • Reinforcing the importance of physical distancing for all consumers and staff
  • Continuing our excellent infection prevention and control measures
  • Ensuring staff are informed and have access to appropriate personal protective equipment (PPE)
  • Monitoring the situation daily and being agile to change

COVID-19 Prevention

There are simple, but very effective things you can do to help protect yourself and others from COVID-19:

  • Wash your hands!
  • Don’t touch your face
  • Stay home unless going out is essential
  • Avoid physical contact unless it is essential; maintain a distance of 2 metres or 6 feet from others
  • Regularly clean high touch surfaces, such as door handles, phones, remotes
  • Make sure to strictly follow instructions if you or a family member has been told to self-isolate at home including not leaving the house
  • Stay home if you are sick
  • Stay connected with family and friends by phone or social media

Public Health

Please visit your public health website for updates on the COVID-19 situation (links below open in a new window)

Halton Region Public Health

Peel Region Public Health

Toronto Public Health

Latest Information

For the latest information on COVID-19, please visit the Government of Canada’s COVID-19 website  (link opens in a new window). This site contains information on:

Prevention and risks

Symptoms and treatment

Travel advice

Memos to Consumers

November 27, 2020 – Consumer Letter

May 27, 2020 – Consumer Memo #4 Re: COVID-19

March 25, 2020 – Consumer Memo #3 Re: COVID-19

Mar 13, 2020 – Consumer Memo #2 Re: COVID-19 

Feb 12, 2020 – Consumer Memo #1 Re: COVID-19

Ministry of Health COVID-19 Information Sheet







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