Nucleus Independent Living’s Accessibility Plan addresses accessibility issues identified by program, program locations, and the agency main office.  Nucleus is committed to identifying and removing these barriers and promoting accessibility.  This includes enhancing the quality of life for persons served, implementing non-discriminatory employment practices, meeting legal and regulatory requirements; and meeting the expectations of stakeholders in the area of accessibility.

Nucleus Independent Living’s Accessibility Plan is designed to summarize the following:

  • Barriers that were identified and removed or otherwise addressed by the agency in the past
  • Barriers that the agency intends to address, with timelines for completion
  • Barriers that have been identified, but that the agency does not feel can be addressed at this time

Nucleus’s Accessibility Plan is fully compliant with the AODA – Accessibility for Ontarians with Disabilities Act.


Identification of Barriers

In preparing this Accessibility Plan, Nucleus Independent Living utilized several methods in which to identify accessibility barriers.  They are:

  • Input from employees including leadership, those conducting assessments, front line personnel, and applicable legislated requirements and building property management. This includes items reported directly to us on an ongoing basis and by Nucleus asking for input and updates on an annual basis.
  • Consumer Home Risk Assessments
  • Individual persons served and their families
  • Consumer Advisory Council


Communication of this Accessibility Plan

The Accessibility Plan will be posted on the Nucleus website.  Paper copies will be posted at all program locations.  Information on how to request a copy of Nucleus’ Accessibility Plan is available in the Consumer Handbook, which is given to new clients coming on to Nucleus for service delivery.


Types of Barriers

Nucleus’s Accessibility Plan encompasses ten (10) types of barriers.

Architectural – any physical factor that makes accessibility difficult for an individual.  This may include narrow doorways, steps without ramps, types of flooring (carpet, ceramic), multilevel buildings without elevators, bathrooms, alarms that are not seen/heard by individuals with hearing impairments, counters too high, door knobs difficult to grasp for people with arthritis, narrow parking spaces, telephones not equipped with telecommunication devices for people who are deaf or hard of hearing, or even location of furniture.

Environmental – any items that compromises service delivery or productivity.  Items may include flickering lights, noise levels, fragrances, poor signage.

Attitude – a preconceived (usually negative) attitude toward persons served or discrimination.  Examples of this may include assumptions based on age, ethnic background, socioeconomic status, stereotypes, religious practices, or cultures.

Financial – anything that may result in a service or purchase or improvement being restricted, delayed or not implemented due to a lack of sufficient financial resources.  Financial barriers may exist at the organizational level, or may be specific to a program or a person served.

Employment – the workplace does not provide sufficient flexibility or equipment to ensure a productive and satisfying workplace for employees.  Language or strong accents, written skills due to English being a second language for foreign workers, shortages of qualified employees, the requirement for access to a vehicle and the need to drive versus taking public transport due to the nature of the service.

Communication – this looks at anything that inhibits information from being accessible and understandable to all.  Examples may include lack of translation of materials into formats that are appropriate for stakeholders to understand, insufficient training for personnel on diversity issues, lack of assistive technology to augment communication, lack of hearing amplification equipment in the community settings that persons served use.

Transportation – speaks to situations in which persons served are unable to reach or participate fully in services because of the lack of suitable and available transportation.  This can include limited accessible public transport, price of gasoline, and limited number of vehicles that accept various physical assistive devices.

Community Integration – any barrier that keeps a person served from returning to full participation in their community;  or a lack of opportunities to engage with community organizations such as those pertaining to religion, education, social and volunteer activities;  or where accommodate may be necessary for the person served to return to a previous activity {i.e.: a senior who volunteers at a food bank may need interventions (cane, walker)  after a health issue (hip replacement) to return to volunteering).

Technology – barriers occur when a technology cannot be modified to support various assistive devices, such as a website that does not support screen-reading software.

Other – any other barriers identified by persons served, personnel, or other stakeholders not previously categorized.

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