Resources
Find handbooks, safety guides, and best-practice manuals for clients, families, and caregivers. Everything below is free to download.
For Clients & Families
Guides to help you understand our services and stay prepared at home.
Client Handbook
Everything you need to know about being a Nucleus client — our services, your rights, what to expect, and who to call with questions.
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Get Emergency Ready Guide
A step-by-step guide to building your own emergency plan, so you're prepared for power outages, extreme weather, and other unexpected events.
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Assisted Living Services Reporting Toolkit
A one-page guide explaining how to raise a concern about assisted living services, what happens after you report it, and who reviews it.
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Emergency Preparedness Guides
Practical, accessible emergency planning guidance tailored to different needs.
Hearing
Guidance for people who are deaf, deafened, or hard of hearing on preparing for and responding to an emergency.
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Vision
Guidance for people who are blind or have low vision on preparing for and responding to an emergency.
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Mobility
Guidance for people with mobility disabilities on preparing for and responding to an emergency.
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Non-Visible Disabilities
Guidance for people with non-visible disabilities, such as chronic health conditions or cognitive disabilities, on preparing for an emergency.
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Seniors with Special Needs
Guidance for older adults with additional support needs on preparing for and responding to an emergency.
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Highrise Safety
Guidance for people living in highrise buildings on evacuation and shelter-in-place planning.
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For Staff & Caregivers
Best-practice manuals for attendant care staff and personal support workers.
Attendant Care Best Practices Manual
Our internal manual outlining best practices for attendant care staff providing in-home and community support.
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Ontario PSW Best Practice Guidelines for Safer Client Mobilization in Community Care
Provincial best-practice guidelines for personal support workers on safely assisting clients with mobility and transfers.
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