Client Experience Results

Blog Layout

Client Experience Results

Feb 13, 2024

Hear what our clients have to say about us and what we're working on to continue to improve their experience.

Bi-annually, we engage with our clients through a short survey to learn about their experience at Nucleus. This helps us understand things we are doing well and where we can continue to improve. The latest results from Fall 2023 have been reviewed by our internal teams and are being mailed to every client. We're excited to share the results here:

Highlights:

• 98% of clients reported 'usually’/'always' feeling safe while receiving care.

• 96% of clients reported feeling 'usually’/'always' treated with courtesy and respect.

• 90% of clients reported being "fully" or "mostly" involved in planning their home care.

How we're actioning areas of improvement:

More enhanced communication through the Family Portal
Innovative scheduling practices with a partnership with the University of Ottawa
Attracting, recruiting and onboarding more PSWs through college practicums.

See the below for a deeper summary of the results, as well as the opportunities.

If you have any questions, reach out to info@nucleusonline.ca.

< Older Post

Newer Post >

Latest from Nucleus

Vaccines for Older Canadians

26 Oct, 2023

Webinar on November 13, 2023. An Update on What Everyone Needs to Know to Enable Healthy Ageing.

Return to Mandatory Masks for Staff

02 Oct, 2023

Changes to Masking Requirements for Our Staff Effective October 2, 2023.

Changes to Masking Requirements

19 Jul, 2023

Public Health Updates to Masking Requirements that impact Nucleus care delivery effective August 1, 2023. *Updates as of October 2, 2023: Nucleus returns to mandatory masks for staff.

COVID-19 Booster

16 Sep, 2022

Vaccination Update: Bivalent COVID-19 Booster Dose Availability

IMPORTANT: Possible Service Disruption for our Clients

20 Dec, 2021

Rising COVID cases present significant challenges to the healthcare system.

Mandatory COVID Vaccination for all Staff

06 Dec, 2021

Effective November 30, 2021 all Nucleus staff, volunteers and contractors (including agency staff) must be fully vaccinated to be scheduled for work and deliver care. This is to ensure both client, staff and community safety against COVID-19.

Ontario Makes COVID-19 Vaccination Policies Mandatory for High-Risk Settings

13 Sep, 2021

Since the pandemic began, Nucleus has delivered over 200,000 visits without any transmission of COVID.

How We're Keeping You Safe During COVID-19

29 Apr, 2021

Your safety and that of our staff remain our constant priority.

COVID-19 Vaccine Q&A Session with Dr. David Burt

09 Mar, 2021

Dr. David Burt is an immunologist with more than 30 years research experience in universities and vaccine companies. He has led scientific teams involved in the development of vaccines against various infectious diseases including influenza and SARS. He received his Ph.D. in Immunology from the University of Birmingham, UK and a BSc. in Biological chemistry from Essex University, UK. David received the African Canadian Achievement Award in Science in 1997 and the Harry Jerome Award for Health Sciences in 2006 for his professional work and promotion of science in the community. Currently, Dr. Burt is President of D. S. Burt, R&D Consulting, offering independent consulting advice in biotechnology and vaccine research and development. Dr. Burt is a member of the City of Toronto’s Black Scientist Task Force on Vaccine Equity whose mandate is to engage the communities most impacted by the pandemic around issues related to COVID-19 and vaccines.