Excerpt from: The key to better client experience? Improving communication between home-based care providers and clients.

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Leveraging technology to its fullest potential can be transformative. While platforms like AlayaCare’s Family Portal offer immense value, it’s essential to recognize that their effectiveness hinges on more than just activation. As Nucleus Independent Living exemplified during The Family Portal Experience at Nucleus Independent Living Webinar, simply having access to a Family Portal isn’t enough; it requires a strategic approach to maximize its benefits. 

During the webinar, Karin Archer Myles and Bushra Kundi from Nucleus Independent Living emphasized that the Family Portal is more than a passive tool—it’s a strategic vehicle for communication and client empowerment. By focusing on a guided onboarding experience, Nucleus ensures clients fully understand how to activate their accounts and how to use the platform from the outset. By leveraging their Care Team Leads and their existing client relationship, Nucleus lays the groundwork for continuous meaningful engagement and collaboration between clients and caregivers. 

Watch the on-demand webinar below to learn more about AlayaCare’s Family Portal